Privacy Policy
Last updated: August 2026
SVA (Sri Vinayaka Associates) ("SVA", "we", "us") operates svaloans.com and communicates with customers via phone, WhatsApp, and email in connection with loan advisory and referral services. This policy explains what information we collect, how we use it, and your choices.
1. Information We Collect
- Name, phone number, and email address you share via our website, WhatsApp, or referral forms
- Loan-related details you provide, such as loan type, amount, and EMI calculator inputs
- Messages you send us over WhatsApp Business, including message content and delivery status
- Basic technical data (browser type, pages visited) via standard website analytics
2. How We Use Your Information
- To respond to your loan or insurance inquiries
- To assess and facilitate loan applications with banks/NBFC partners
- To send you updates about your application status via WhatsApp, call, or email
- To improve our services and website
3. WhatsApp Communication
We use the WhatsApp Business Platform to communicate with customers who reach out to us or opt in to receive updates. Your WhatsApp conversations with us are used only to respond to your inquiry and provide loan-related updates. We do not send unsolicited marketing messages outside of applicable opt-in rules.
4. Sharing of Information
We may share your information with banks, NBFCs, insurance partners, or other financial institutions strictly for the purpose of processing your loan or insurance application. We do not sell your personal data to third parties.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal or regulatory obligations.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us using the details below.
7. Contact Us
If you have questions about this policy, contact:
Sri Vinayaka Associates
Email: sva.loanadvisor@gmail.com
Phone: +91 9590477555